Nextruk

Contacts

Address:
716 West 16th Street, Costa Mesa, CA 92627
Get directions

Website:
nextruk.com

Phone number:
+1 949-631-3075

Categories:
Establishment   Car repair  

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Reviews about Nextruk

• Vanessa Loflin

  May, 10 2018
  ★ ☆ ☆ ☆ ☆
  It took Nextruk TWO WEEKS to just give me a QUOTE on repairs after dropping off my Jeep. Throughout this time, my boyfriend and I kept calling for updates and they would never return our calls. In the end, the excuse they gave was that they “didn’t realize this was my only vehicle” and thought it was just a recreational vehicle. Except that my boyfriend had told them when he dropped it off that it was my daily driver and only vehicle, and during the first week of waiting I even confirmed this with them myself. I had to spend over $200 taking Uber to work every day for these 2 weeks.
  Then, the quote they gave was exorbitant (almost double what would be reasonable for the service needed). Oh and most shops will take the labor cost for the quote out of the price if you do get the work done but nope, he added that labor ($252) onto the price too.
  When I voiced my frustration to Mark, the owner, he was completely rude and made it clear that he didn’t care about our business. He kept interrupting me on the phone and would only budge $150 off of $1,700, stating, “That should help with your quote-unquote ‘Uber fares’.” As if he didn’t believe me that I was taking Uber to work every day?! When I politely mentioned to him that we were expecting the price to be around $1k, he interrupted me saying, “I don’t see where you’re going with this conversation.” I told him that we felt like we were their least important customers and honestly didn’t feel like they valued our business. He was not apologetic at all.
  Finally, I said that unfortunately I don’t think we will be able to get the repairs done at that price and will have to have it towed somewhere else, and rather than trying to keep our business, he interrupted again saying, “Ok just let us know how much of it to put back together because right now it’s in pieces.” I told him to put it back together just enough to roll onto a tow truck, and let us know when it’s ready and we will arrange pickup. Then he had the nerve to call my boyfriend (same day) and push him to know “when it’ll be gone” after they took their sweet time for TWO WEEKS. Unbelievable.
  Once we got the jeep back in our possession, my boyfriend bought parts for $200 and fixed it himself in 4-5 hours. Problem solved: $1,500 cheaper and several weeks faster.
  So, If you want your vehicle to sit around for multiple weeks, and then to pay the highest price while being treated like you’re worthless, then by all means, come to Nextruk.

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